Service & Payment Policies

Clear expectations support better service.

These public policies summarize the standards that generally apply to LegalBro Services engagements. A signed proposal, service agreement, invoice, or written scope may contain additional terms for a particular matter.

Required consultation payment

The $150 consultation fee covers a 30-minute consultation and is required before an individual response or substantive review of submitted documents. Standard document review may take 24 to 48 hours after payment is independently verified. Emergency requests needing attention within 3 to 4 days require a $190 emergency consultation. LegalBro Services may decline work outside its capabilities, lawful service boundaries, availability, or written scope.

Consultation pricing

Consultation payments are made through the payment link above. Upload the receipt in your client portal. A receipt alone does not mean the payment has been verified. Additional service fees, third-party costs, or approved project charges are separate.

Fees and nonrefundable work

Fees are generally nonrefundable after work begins, documents are prepared or delivered, personnel or paralegals are assigned or paid, third-party costs are incurred, access is issued, or reserved capacity is used. Because earned compensation cannot ordinarily be taken back from personnel after authorized work is completed, clients should review the written scope before payment. Any refund required by applicable law or expressly promised in a signed written agreement will be honored.

Client responsibilities

Clients must provide accurate, complete, and timely information; review drafts and instructions; meet stated deadlines; preserve originals; and promptly disclose changes that affect the work. Delays or inaccuracies may require a revised timeline, additional fees, or suspension of service.

Professional conduct

LegalBro Services expects respectful communication with clients, personnel, vendors, and collaborating professionals. Threats, harassment, discrimination, misuse of systems, dishonest submissions, or attempts to obtain another person’s confidential information may result in restricted communication or termination of service.

No guaranteed outcome

Payment is for authorized professional time, preparation, administration, access, or deliverables, not for a guaranteed court, agency, business, employment, educational, or personal outcome.

Communication and voicemail

Live business hours are 8:00 a.m. to 5:00 p.m. Central Time. Secure online intake is available 24 hours a day. Consultation calls are placed after the applicable fee is received and verified.

Bail-bond search requests

LegalBro Services does not arrange bail bonds. Visitors who only need a bail-bond company are directed to a Google Maps search based on their ZIP code. LegalBro Services does not select, endorse, license, guarantee, or control any company shown in those independent results.

Questions

Ask about these policies before paying. Submitting a request does not create an attorney-client relationship or guarantee acceptance of the work.